Overleaf had 32 outages in the last 2 years totaling 20h 52m of downtime — averaging 1.3 incidents per month.
There were 32 Overleaf outages since July 3, 2024 totaling 20h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
There is a problem with ORCID OAuth that is affecting some ORCID users. The ORCID team has been alerted to this problem, and is working on resolving it.
This incident has been resolved. ORCID users should now be able to log in.
We have identified an issue affecting some users when trying to access the group members management page. Our engineering team has identified the issue and is currently working on resolving it.
The issue is now resolved and the group members management page should function as expected.
Some users are encountering Server Errors when compiling.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is an issue impacting the copy of some projects. We are currently investigating the issue. Workaround solution to copy a project smaller than 50MB : download the project as a .zip and uploading it again.
There is an issue impacting the copy of some projects. We have identified the root cause of the problem and are working on a fix. Workaround solution to copy a project smaller than 50MB : download the project as a .zip and uploading it again.
The issue has been resolved.
This incident has been resolved.
Some users are reporting a problem with pop-up messages for Writefull that are difficult to dismiss and that re-appear frequently. This was due to a temporary configuration issue that has now been addressed. Users who are still seeing this message should refresh their browser page and then dismiss the message.
We continue to monitor this incident. Users who are still seeing the pop-up messages should refresh their browser page and then dismiss the message.
This incident has been resolved.
We're currently investigating a problem processing payments through PayPal. Other payment methods are unaffected.
There is an outage at PayPal that is affecting Overleaf. See https://www.paypal-status.com/history/eventdetails/86199 for more details.
This incident has been resolved, and PayPal transactions can be processed again.
The issue has been identified and we are preparing a fix. We expect it will work again by 11am UTC
A workaround is to accept the invitation from the Project dashboard by clicking on "Join Project" button.
The fix has been deployed. The problem is now solved.
We are continuing to monitor for any further issues.
This incident has been resolved.