Overleaf had 33 outages in the last 2 years totaling 101h 33m of downtime — averaging 1.4 incidents per month.
There were 33 Overleaf outages since November 21, 2024 totaling 101h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may currently encounter issues while trying to accept invitations to join projects. Our teams are currently investigating.
Project invitations are now working again. Incident is now resolved.
We are currently investigating a technical issue that is blocking the synchronization of projects between Dropbox and Overleaf.
We have identified the root cause and are working on restoring the synchronization.
Synchronization of projects from Dropbox to Overleaf is working again.
Incident is now resolved.
We are aware of issues accessing Overleaf, including difficulty logging in, and we are currently investigating.
A fix has been implemented and we are monitoring the status of the site.
This issue is now resolved. Thanks for your patience.
A technical incident is affecting multiple systems. Users may not be able to log in. Our engineers are currently investigating the issue.
A technical incident is affecting multiple systems. Our engineers have identified the issue. There may be some users unable to log in.
The incident is now resolved. We apologise for any inconvenience.
Some submissions to publishers are failing to upload. The team is investigating.
A fix has been implemented are we are monitoring the results.
This incident has been resolved. All failed submissions should now have been processed, but please contact our support team if you have any questions.
We are aware of issues with access to our AI features and are currently investigating.
AI features are now functioning properly. We apologise for any inconvenience.
Overleaf is experiencing issues with one of our service providers. We apologize for any inconvenience and have identified the source of the issue.
GitHub sync is now functional. We're monitoring to ensure the issue does not reappear.
This incident has been resolved. We apologise for any inconvenience.
Git Bridge was unavailable between 1715 UTC and 1750 UTC. We have updated the service and are monitoring its performance. We apologise for any inconvenience.
Git Bridge was unavailable this morning. We have updated the service and are monitoring its performance.
The issue has been fixed. We apologise for any inconvenience.
Due to an incident at one of our providers, Overleaf is currently unable to receive or respond to customer support inquiries via email or our contact page.
Service has been restored by our providers, and we are now able to receive and respond to support inquiries via email or our contact page.
We are investigating an issue preventing the Writefull AI features from loading.
A fix has been implemented and we are continuing to monitor.
The issue has been fixed. We apologize for any inconvenience caused.
Users are reporting that projects using certain packages, including svg and minted, are unable to compile.
We have deployed a fix and are seeing the compilations recover. If you are still seeing errors, try the "Recompile from scratch" option in the dropdown next to the "Recompile" button.
The compilation metrics have returned to normal levels, and users are reporting that the fix has worked. If you are still seeing errors, try the "Recompile from scratch" option in the dropdown next to the "Recompile" button.
Some users were unable to load the Editor page, since 9.40GMT this morning. The problem has been identified and fixed.
The site should be fully operational now. If an opened Editor page is still hanging, please refresh the page.
The site is now operating normally.
We're currently investigating an issue with the in-editor search box.
We have deployed a fix. Reloading the page should resolve the issue for affected users.
This incident has been resolved.
We have identified an issue affecting the LaTeXQC and conversions / validation / compilation APIs, as well as submissions from the submit/publish menu. From 12:20Z to 15:00Z, these timed out. The issue has now been fixed. We apologize for any inconvenience.
We are currently experiencing an issue that is preventing PayPal payments from being processed. All other payment methods, such as credit card payments, are unaffected and operating normally.
We are currently experiencing an issue that is preventing PayPal payments from being processed. We have initiated a formal investigation request with PayPal's support team to resolve the current payment disruption. PayPal's support team has advised us that their investigation process may take 24-48 hours to complete. During this review period, PayPal payments will remain unavailable. We have confirmed that all other payment methods, such as credit card payments, are unaffected and continue to operate normally.
The issue affecting PayPal payments has been resolved. Our team will keep this incident in a monitoring state.
PayPal payments are now operating normally.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Overleaf is experiencing issues with one of our infrastructure providers. We apologize for any inconvenience and are investigating.
Some Overleaf projects are currently inaccessible. Our infrastructure provider is experiencing issues. We apologize for any inconvenience.
Overleaf is now operating normally. We are continuing to monitor for any further issues. Thank you for your patience. Reach out to [email protected] if you continue to see issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing issues with AI features that use GPT models such as Error Assist, TeXGPT, or Writefull language checking in a non-English language. Responses may be slower than normal due to a partial OpenAI outage.
The issue is now resolved. OpenAI APIs are working as expected. Overleaf AI features that use GPT models such as Error Assist, TeXGPT, or Writefull language are functional.
We are currently facing an issue that may affect the ability of our users to subscribe or manage their subscription. Please reach out to our support team if you require assistance while we work on resolving the situation.
The issue is now resolved and all subscription-related functionality should be back to normal.
This incident has been resolved.
The site is currently down. Engineers are investigating. We will update as soon as possible.
Our team is still working to identify the source of the issue.
Our team is continuing to work on identifying the source of the issue
Our team is still actively working to identify the source of the issue
Our team is still investigating the source of the issue.
Our team has identified the source of the issue, and is working on a solution.
Overleaf is now operating normally. We are continuing to monitor for any further issues. Thank you for your patience.
This incident has been resolved.
We're investigating reports of users being unable to pull or clone Overleaf projects using the Git integration.
A fix has been implemented and we are monitoring the results.
The service should now be restored. If you continue to experience problems, please contact us.
This incident has been resolved.
We are currently investigating an issue affecting searching your Mendeley library through Advanced Reference Search. Importing a full Mendeley library or refreshing an already linked library does not appear to be affected.
This issue is still ongoing and we're working with Mendeley to resolve it.
Searching Mendeley references should work as expected again.
This incident has been resolved.
We are receiving reports that overleaf.com is down or responding slowly for some users. Our engineers are investigating.
We are continuing to investigate this issue.
An initial cause has been identified and fixed. The site appears to have stabilised, although we will continue to monitor.
This incident has been resolved.