OverDrive incident

Kanopy videos on some Samsung TVs not playable

Minor Resolved View vendor source →

OverDrive experienced a minor incident on March 29, 2024 affecting Kanopy, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2024, 12:06 PM UTC
Resolved
Apr 02, 2024, 08:43 PM UTC
Duration
4d 8h
Detected by Pingoru
Mar 29, 2024, 12:06 PM UTC

Affected components

Kanopy

Update timeline

  1. investigating Mar 29, 2024, 12:06 PM UTC

    We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.

  2. investigating Mar 29, 2024, 04:52 PM UTC

    We have identified that this is only impacting some Samsung TV models and only some video titles.

  3. investigating Mar 29, 2024, 08:54 PM UTC

    Our team is continuing to work on a resolution for this issue.

  4. resolved Apr 02, 2024, 08:43 PM UTC

    This incident has been resolved and users who were having issues watching films on Samsung TVs should be able to get back to enjoying titles.