OverDrive incident

LawDepot (Libby Extra): users cannot access the service

Minor Resolved View vendor source →

OverDrive experienced a minor incident on July 10, 2024 affecting Extras (Databases & Streaming Media), lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2024, 05:52 PM UTC
Resolved
Jul 17, 2024, 06:48 PM UTC
Duration
7d
Detected by Pingoru
Jul 10, 2024, 05:52 PM UTC

Affected components

Extras (Databases & Streaming Media)

Update timeline

  1. identified Jul 10, 2024, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jul 15, 2024, 01:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 16, 2024, 07:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 17, 2024, 03:32 PM UTC

    A fix has been implemented by the vendor and we are monitoring results.

  5. resolved Jul 17, 2024, 06:48 PM UTC

    This incident is now resolved.