OverDrive incident

Slowness on OverDrive Apps

Minor Resolved View vendor source →

OverDrive experienced a minor incident on April 24, 2025 affecting Libby and Sora and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 04:15 PM UTC
Resolved
Apr 24, 2025, 08:30 PM UTC
Duration
4h 15m
Detected by Pingoru
Apr 24, 2025, 04:15 PM UTC

Affected components

LibbySoraOverDrive Library SitesDevice Integrations

Update timeline

  1. investigating Apr 24, 2025, 04:15 PM UTC

    We are currently investigating an issue causing slowness/latency for users in Libby, Sora, LexisNexis, Kobo, and our OverDrive library sites.

  2. investigating Apr 24, 2025, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 24, 2025, 04:30 PM UTC

    We have identified potential causes for this incident and deployed countermeasures to stabilize our systems and apps.

  4. monitoring Apr 24, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 24, 2025, 06:18 PM UTC

    Performance has degraded again. We continue to deploy changes to address this issue.

  6. monitoring Apr 24, 2025, 07:41 PM UTC

    Services are restored. We continue to monitor the situation for further issues.

  7. resolved Apr 24, 2025, 08:30 PM UTC

    This incident has been resolved.