Outschool experienced a critical incident on June 26, 2020 affecting Sending Messages and Posting in the Classroom, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Sending Messages and Posting in the Classroom
Update timeline
- identified Jun 26, 2020, 05:55 AM UTC
Email notifications are being delayed due to issues with our email provider. This affects all emails, including messaging notifications, purchase confirmations, class reminders, and any other email you would get from Outschool. We expect an update by 1am Pacific.
- resolved Jun 26, 2020, 07:45 AM UTC
Emails are sending normally again. Emails sent by Outschool between 9pm and midnight (Pacific time) were delayed by up to 3 hours, and eventually sent just after midnight. We're working with our email provider to prevent this from happening again.