Outschool incident

Outschool.com having issues loading for some users

Outschool experienced a minor incident on July 7, 2020 affecting Accessing Classes via Zoom and Outschool.com Website and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Jul 07, 2020, 08:57 PM UTC
Resolved: Jul 07, 2020, 09:48 PM UTC
Duration: 51m
Detected by Pingoru: Jul 07, 2020, 08:57 PM UTC

Affected components

Accessing Classes via ZoomOutschool.com WebsiteSending Messages and Posting in the ClassroomPurchasing & Enrolling in Classes

Update timeline

monitoring Jul 07, 2020, 08:57 PM UTC

For the last 20 minutes, some users have experienced issues loading Outschool.com. The website is back up now. Our engineers are working to resolve this issue as soon as possible. We apologize for the inconvenience. If this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
resolved Jul 07, 2020, 09:48 PM UTC

The website has been running steady, and we believe the issue is resolved. We are continuing to investigate exactly what caused the downtime. As a reminder if this outage caused you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.