Outschool incident

Teacher dashboard showing intermittent errors

Minor Resolved View vendor source →

Outschool experienced a minor incident on July 14, 2020 affecting Outschool.com Website, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2020, 04:08 PM UTC
Resolved
Jul 14, 2020, 04:58 PM UTC
Duration
49m
Detected by Pingoru
Jul 14, 2020, 04:08 PM UTC

Affected components

Outschool.com Website

Update timeline

  1. investigating Jul 14, 2020, 04:08 PM UTC

    Teachers are seeing errors when refreshing the Outschool Teacher Dashboard. The dashboard works properly if you go back in, by clicking https://outschool.com/teach There is no impact to parents / learners. Our engineers are working to resolve this issue, and it will be fixed soon this morning.

  2. investigating Jul 14, 2020, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 14, 2020, 04:58 PM UTC

    The teacher dashboard should now load without error. If it's still showing an error, please hard refresh (ctrl + shift + R or cmd + shift + R). Sorry for the inconvenience this morning.