Outschool experienced a critical incident on July 17, 2020 affecting Accessing Classes via Zoom and Outschool.com Website and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2020, 09:19 PM UTC
Outschool.com is down. Users are unable to join Zoom classes or take any other actions. Our engineers are working to resolve this issue as soon as possible. (This is not the same issue from earlier today) Again, we apologize for the inconvenience, and if this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
- identified Jul 17, 2020, 09:24 PM UTC
We have identified that the issue is with our cloud hosting provider, Cloudflare. This is impacting several websites around the internet including Outschool, and we hope that they will resolve this issue quickly.
- resolved Jul 17, 2020, 09:38 PM UTC
The website is back up. If this caused you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.