Outschool incident

Outschool.com is down

Minor Resolved View vendor source →

Outschool experienced a minor incident on September 17, 2020 affecting Accessing Classes via Zoom and Outschool.com Website and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2020, 01:31 PM UTC
Resolved
Sep 17, 2020, 01:51 PM UTC
Duration
20m
Detected by Pingoru
Sep 17, 2020, 01:31 PM UTC

Affected components

Accessing Classes via ZoomOutschool.com WebsiteSending Messages and Posting in the ClassroomPurchasing & Enrolling in Classes

Update timeline

  1. investigating Sep 17, 2020, 01:31 PM UTC

    Outschool.com is down. Users are unable to join Zoom classes or take any other actions. Our engineers are working to resolve this issue as soon as possible. We apologize for the inconvenience. If this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.

  2. investigating Sep 17, 2020, 01:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2020, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2020, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2020, 01:51 PM UTC

    This incident has been resolved.