Outschool experienced a notice incident on October 13, 2020 affecting Outschool.com Website, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2020, 03:11 PM UTC
We will perform minor database maintenance later this morning, starting at 9:10 AM Pacific Time. The ability to join classes may be briefly impacted, though we will be back up by 9:25 AM Pacific. Anyone already in class at that time will not be impacted. If this causes you to miss class, please email [email protected] with the name of the class missed, and we will help issue a refund.
- investigating Oct 13, 2020, 03:15 PM UTC
We are continuing to investigate this issue.
- investigating Oct 13, 2020, 04:14 PM UTC
The maintenance scheduled for 9:10 am Pacific Time has begun. The ability to join classes may be briefly impacted, though we will be back up by 9:25 AM Pacific. Anyone already in class at that time will not be impacted. If this causes you to miss class, please email [email protected] with the name of the class missed, and we will help issue a refund.
- resolved Oct 13, 2020, 04:16 PM UTC
The minor database maintenance scheduled for 9:10 am Pacific Time is now complete. If this caused you to miss class please email [email protected] with the name of the class missed, and we will help issue a refund.