Outschool experienced a notice incident on September 21, 2021 affecting Accessing Classes via Zoom, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Accessing Classes via Zoom
Update timeline
- investigating Sep 21, 2021, 08:58 PM UTC
Outschool has been made aware of a partial Zoom outage impacting some users' ability to enter the classroom using the 'Join live meeting' button. We are currently investigating the issue and any additional questions or concerns should be directed to [email protected]
- investigating Sep 21, 2021, 08:59 PM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2021, 09:06 PM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2021, 09:10 PM UTC
Outschool's Engineering and Development teams have identified and resolved the issue. Any users impacted by this brief outage can contact [email protected] for further assistance.