Outschool incident
Partial Zoom outage for Outschool users on Chromebook devices
Outschool experienced a major incident on November 4, 2021 affecting Accessing Classes via Zoom, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2021, 11:36 PM UTC
We are currently investigating and working with our Zoom representatives to troubleshoot an issue impacting Outschool users ability to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to [email protected].
- identified Nov 02, 2021, 02:57 AM UTC
We have identified the issue and are working with our Zoom representatives to implement a fix for Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to [email protected].
- monitoring Nov 02, 2021, 03:48 AM UTC
We have identified the issue, are working to implementing a fix, and are monitoring the issue related to Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to [email protected].
- monitoring Nov 02, 2021, 09:37 PM UTC
We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to [email protected].
- monitoring Nov 03, 2021, 07:08 PM UTC
We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously continuing to monitor the situation and working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to [email protected].
- monitoring Nov 04, 2021, 02:41 PM UTC
We have identified the issue related to Outschool educators experiencing technical difficulties starting live meetings from Chromebook devices and do not have an alternate device. We are working with our technical partners at Zoom to resolve this issue as quickly as possible. All learners using Chromebook devices are now able to join meetings without issue. Any additional questions or concerns can be directed to [email protected].
- resolved Nov 08, 2021, 03:03 AM UTC
As of 6:07PM PST our technical partners at Zoom have confirmed that all Outschool educators and learners using Chromebook devices are now able to join and start live meetings without issue. Any additional questions or concerns can be directed to [email protected].