Outschool experienced a major incident on May 28, 2022 affecting Outschool.com Website and Sending Messages and Posting in the Classroom, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Outschool.com WebsiteSending Messages and Posting in the Classroom
Update timeline
- investigating May 28, 2022, 01:38 PM UTC
Users reported that they could not attach files to their messages. The issue affects class posts, private messages, and class edit pages. Engineers are troubleshooting the problem.
- investigating May 28, 2022, 03:35 PM UTC
We are continuing to investigate the issue. The issue also affects existing files and videos that are in the messages.
- identified May 28, 2022, 03:45 PM UTC
The issue was identified by our 3rd party.
- monitoring May 28, 2022, 03:55 PM UTC
Our 3rd party verified that they fixed the issue. Our team confirmed the fix. We are monitoring.
- resolved May 28, 2022, 04:57 PM UTC
The incident has been resolved.