Outschool experienced a minor incident on December 16, 2022 affecting Sending Messages and Posting in the Classroom, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2022, 10:07 PM UTC
We are currently investigating an issue with delayed email sending. This means that notifications and reminders will arrive, but might be later than expected.
- identified Dec 16, 2022, 10:14 PM UTC
We have identified that the issue lies with our email service provider. We want to reiterate that we are sending email, but with significant delays. Please be assured that all relevant reminder and notification emails will be sent out as soon as the issue is resolved. In the meantime, we recommend checking your account for any missed messages or using alternative methods to stay informed of any important updates.
- identified Dec 17, 2022, 12:05 AM UTC
We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.
- identified Dec 17, 2022, 03:02 AM UTC
We are starting to send mail more quickly now and beginning to make some progress on working through the queues. We will continue to update as soon as we have more details on a timeline for a full recovery. Thank you again for your continued patience.
- identified Dec 17, 2022, 07:36 AM UTC
We are working through sending queues much faster now, but are still experiencing some delays with processing messages. The team is still working to resolve the delay issues as soon as possible.
- resolved Dec 17, 2022, 04:09 PM UTC
The sending delays are now all cleared. We will continue to monitor in the coming days. Thank you for your patience and understanding.