Outschool incident

File uploads not working

Minor Resolved View vendor source →

Outschool experienced a minor incident on August 30, 2023 affecting Outschool.com Website, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 12:31 AM UTC
Resolved
Aug 30, 2023, 02:49 AM UTC
Duration
2h 18m
Detected by Pingoru
Aug 30, 2023, 12:31 AM UTC

Affected components

Outschool.com Website

Update timeline

  1. investigating Aug 30, 2023, 12:31 AM UTC

    We are currently investigating an issue where file uploads are not working. It is believed that this issue is related to a 3rd party service and we are monitoring the situation.

  2. monitoring Aug 30, 2023, 12:31 AM UTC

    We have identified the source of the issue, which is a 3rd party service.

  3. identified Aug 30, 2023, 12:34 AM UTC

    The issue has been identified and we are waiting on a fix from the 3rd party service.

  4. resolved Aug 30, 2023, 02:49 AM UTC

    This incident has been resolved by the 3rd party service and file uploads are now operational again.