Outschool incident

Delays with customer support chat and email responses

Minor Resolved View vendor source →

Outschool experienced a minor incident on October 12, 2023, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2023, 02:49 PM UTC
Resolved
Oct 12, 2023, 03:36 PM UTC
Duration
46m
Detected by Pingoru
Oct 12, 2023, 02:49 PM UTC

Update timeline

  1. identified Oct 12, 2023, 02:49 PM UTC

    We are currently experiencing technical difficulties with responding to customer support chat and email inquiries, and response times may be delayed. We are continuing to investigate and will continue to post updates as we know more.

  2. resolved Oct 12, 2023, 03:36 PM UTC

    This incident has been resolved and we are now able to respond to your support chat and email inquiries. Thank you for patience!