Outschool incident

Users unable to send messages or post in the classroom

Outschool experienced a major incident on December 14, 2023 affecting Sending Messages and Posting in the Classroom, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started: Dec 14, 2023, 03:36 PM UTC
Resolved: Dec 14, 2023, 05:33 PM UTC
Duration: 1h 57m
Detected by Pingoru: Dec 14, 2023, 03:36 PM UTC

Affected components

Sending Messages and Posting in the Classroom

Update timeline

investigating Dec 14, 2023, 03:36 PM UTC

We are investigating an issue where users are unable to communicate with each other on the Outschool platform. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.
monitoring Dec 14, 2023, 03:45 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 14, 2023, 05:33 PM UTC

This incident has been resolved.