Outschool incident

Partial Zoom outage - users having trouble joining classes

Minor Resolved View vendor source →

Outschool experienced a minor incident on August 24, 2020 affecting Accessing Classes via Zoom, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2020, 02:09 PM UTC
Resolved
Aug 24, 2020, 05:16 PM UTC
Duration
3h 7m
Detected by Pingoru
Aug 24, 2020, 02:09 PM UTC

Affected components

Accessing Classes via Zoom

Update timeline

  1. monitoring Aug 24, 2020, 02:09 PM UTC

    Zoom has reported on their status page - https://status.zoom.us - that users may have trouble joining meetings. Zoom is currently working to fix this issue. Please try to attend class as this issue is not affecting every user, and many people are able to join without issue. Teachers and parents should communicate to reschedule class if needed. If you are unable to come to a resolution, please email [email protected], specifying the name of the class you missed, and we can issue a refund. We hope that this will be resolved soon.

  2. monitoring Aug 24, 2020, 02:09 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 24, 2020, 05:16 PM UTC

    This incident has been resolved.