Outschool experienced a minor incident on April 20, 2021 affecting Accessing Classes via Zoom and Outschool.com Website and 1 more component, lasting 22h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2021, 09:50 PM UTC
A subset of Outschool users are unable access live Zoom meetings. We are currently investigating the issue. Impacted users should contact [email protected].
- identified Apr 20, 2021, 10:26 PM UTC
The issue has been identified and we are investigating a resolution.
- monitoring Apr 20, 2021, 10:35 PM UTC
We are continuing to investigate a resolution and are in contact with Zoom regarding the partial outage.
- monitoring Apr 20, 2021, 10:52 PM UTC
Zoom has identified the issue and is working on a fix.
- monitoring Apr 21, 2021, 12:55 AM UTC
Zoom has identified the issue and is working on a fix.
- monitoring Apr 21, 2021, 02:44 AM UTC
Zoom has identified the issue and is working on a fix. We are continuing to monitor the situation and any users who were impacted by the partial Zoom outage between 2PM - 5PM PST on April 20, 2021 can contact [email protected] with questions or concerns.
- monitoring Apr 21, 2021, 02:43 PM UTC
Zoom has fixed the existing issues and we are continuing to monitor this throughout today, Wednesday, April 21, 2021.
- resolved Apr 21, 2021, 09:25 PM UTC
Zoom has resolved the partial outage that impacted a portion of the Outschool community on April 20, 2021. Please contact [email protected] with any additional questions or concerns.