Outschool incident

Upcoming classes not appearing on homepage or schedule

Notice Resolved View vendor source →

Outschool experienced a notice incident on August 11, 2024, lasting 22h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2024, 09:44 PM UTC
Resolved
Aug 12, 2024, 07:46 PM UTC
Duration
22h 1m
Detected by Pingoru
Aug 11, 2024, 09:44 PM UTC

Update timeline

  1. identified Aug 11, 2024, 09:44 PM UTC

    Outschool is aware of, and actively investigating a known issue for a subset of users where upcoming classes may not immediately appear on the homepage or learner schedule. For impacted families, following the below steps will resolve the issue: 1. Clear browser cache and cookies. 2. Ensure you are running the most up to date version of your browser. 3. When accessing the homepage or learner schedule, refresh the page, 2-3 times may be needed in order to see classes appear. Our team is working to resolve the issue as quickly as possible. Please check back here for further updates, or contact [email protected] with any questions or concerns.

  2. resolved Aug 12, 2024, 07:46 PM UTC

    Our team has resolved this issue, and all upcoming classes should now appear on the homepage and learner schedule as expected. Please contact [email protected] with any additional questions or concerns.