Ours Privacy experienced a major incident on September 15, 2025 affecting Admin Application (Admin Application), lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 07:00 PM UTC
The login issues impacting access to the Ours Privacy app have been resolved. The root cause was an outage with our third-party authentication provider, Clerk. During this period, only login access was affected. Event ingestion and dispatching to destinations remained fully operational throughout the incident. Clerk has restored normal service, and we have confirmed stable performance. We will continue to monitor closely, but no further impact is expected. Thank you for your patience while this was resolved.
- resolved Sep 15, 2025, 08:01 PM UTC
The login issues impacting access to the Ours Privacy app have been resolved.