Our Sunday Visitor incident

Issue with some areas of the system

Minor Resolved View vendor source →

Our Sunday Visitor experienced a minor incident on October 1, 2021, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2021, 12:38 PM UTC
Resolved
Oct 01, 2021, 02:15 PM UTC
Duration
1h 36m
Detected by Pingoru
Oct 01, 2021, 12:38 PM UTC

Update timeline

  1. investigating Oct 01, 2021, 12:38 PM UTC

    We are currently investigating an issue running the Giving Detail report, the Pledge report, and accessing families in Church Manager

  2. investigating Oct 01, 2021, 12:38 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 01, 2021, 12:48 PM UTC

    We have identified an issue with a library used by the system and are actively working on resolving the issue

  4. resolved Oct 01, 2021, 02:15 PM UTC

    We have resolved the issue and everything is working properly now.