Our Sunday Visitor incident

Online List Manager and other services are unavailable

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on December 15, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 11:45 PM UTC
Resolved
Dec 15, 2020, 12:15 AM UTC
Duration
—
Detected by Pingoru
Dec 15, 2020, 11:45 PM UTC

Update timeline

  1. resolved Dec 15, 2020, 01:27 PM UTC

    The internet line connecting the OSV Hub with the OSV main office went down and did not properly fail over to the backup line as it should have. This has caused all services that require communicating with the OSV main office to not work properly, including Online List Manager and the Address Validation service. We are working with AT&T to understand why this occurred and what we can do to ensure that this doesn't happen again.