Our Sunday Visitor incident

Online List Manager and other services are unavailable

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on May 13, 2021 affecting Church Manager - Address Validation and Church Manager - Online List Manager (OLM) API, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2021, 04:32 PM UTC
Resolved
May 13, 2021, 05:25 PM UTC
Duration
52m
Detected by Pingoru
May 13, 2021, 04:32 PM UTC

Affected components

Church Manager - Address ValidationChurch Manager - Online List Manager (OLM) API

Update timeline

  1. investigating May 13, 2021, 04:32 PM UTC

    We are currently investigating this issue.

  2. identified May 13, 2021, 04:35 PM UTC

    The internet line connecting the OSV Hub with the OSV main office went down and did not properly fail over to the backup line as it should have. This has caused all services that require communicating with the OSV main office to not work properly, including Online List Manager and the Address Validation service. We are investigating to determine the cause and to restore service.

  3. resolved May 13, 2021, 05:32 PM UTC

    This incident has been resolved.