Our Sunday Visitor incident

Hub performance degradation

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on August 5, 2021 affecting Church Manager - Address Validation and Online Giving Website and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2021, 08:30 PM UTC
Resolved
Aug 05, 2021, 10:35 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 05, 2021, 08:30 PM UTC

Affected components

Church Manager - Address ValidationOnline Giving WebsiteChurch Manager - Online List Manager (OLM) APIAdmin WebsiteChurch Manager - Scheduled Religious Ed Payment ProcessingOnline Giving - Scheduled Gift ProcessingAPIOnline Giving - Settle Transactions

Update timeline

  1. investigating Aug 05, 2021, 10:03 PM UTC

    We are experiencing a degradation of performance and we are investigating.

  2. monitoring Aug 05, 2021, 10:15 PM UTC

    We believe we have resolved the issue and are continuing to monitor the system.

  3. monitoring Aug 05, 2021, 10:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 05, 2021, 10:35 PM UTC

    This incident has been resolved.