Our Sunday Visitor incident

Incident with Scheduled Gift Processing

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on April 26, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2023, 12:32 PM UTC
Resolved
Apr 03, 2023, 11:30 AM UTC
Duration
—
Detected by Pingoru
Apr 26, 2023, 12:32 PM UTC

Update timeline

  1. resolved Apr 26, 2023, 12:32 PM UTC

    On 4/3/23 the team identified that there was an issue with the processing of scheduled gifts in Online Giving. The process was running much slower than it should have been, which resulted in collisions with other processes. This caused multiple bad data situations within the database. The team resolved the problem and the bad data conditions. Mitigation items were identified and added to the team's backlog to ensure this type of issue doesn't happen again.