Our Sunday Visitor incident

Hub Login Service Issue

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on May 30, 2024 affecting Online Giving Website and Admin Website, lasting 14h 31m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 09:37 PM UTC
Resolved
May 31, 2024, 12:08 PM UTC
Duration
14h 31m
Detected by Pingoru
May 30, 2024, 09:37 PM UTC

Affected components

Online Giving WebsiteAdmin Website

Update timeline

  1. identified May 30, 2024, 09:37 PM UTC

    The Hub login service is experiencing an issue that is stopping new users from logging in. We have identified the issue and are working on resolving it.

  2. monitoring May 30, 2024, 09:41 PM UTC

    The issue with the login service has been resolved and users can now log in. We are continuing to monitor things to ensure there are no further issues.

  3. resolved May 31, 2024, 12:08 PM UTC

    This incident has been resolved.