Our Sunday Visitor incident

Issues Processing Online Giving Gifts

Major Resolved View vendor source →

Our Sunday Visitor experienced a major incident on December 6, 2024 affecting Online Giving Website and Online Giving - Scheduled Gift Processing, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 08:35 PM UTC
Resolved
Dec 06, 2024, 10:56 PM UTC
Duration
2h 20m
Detected by Pingoru
Dec 06, 2024, 08:35 PM UTC

Affected components

Online Giving WebsiteOnline Giving - Scheduled Gift Processing

Update timeline

  1. identified Dec 06, 2024, 08:35 PM UTC

    Our payment processor is currently experiencing intermittent issues with processing gifts that started at 2:15pm ET. They are working on addressing this issue at a high priority.

  2. resolved Dec 06, 2024, 10:56 PM UTC

    This incident has been resolved.

  3. postmortem Dec 06, 2024, 11:11 PM UTC

    **Incident Summary:** On December 6, 2024, at approximately 2:15 PM ET, Paya experienced an intermittent service outage. This interruption affected some users, causing delays and disruptions in payment processing. The issue was resolved by 5:17 PM ET, with all services fully restored. **Timeline of Events:** * **2:15 PM ET:** Outage began, impacting users intermittently. * **5:17 PM ET:** Full service was restored, and users were advised to contact support if they continued to experience related issues.