Our Sunday Visitor experienced a notice incident on April 24, 2025 affecting Online Giving Website and Admin Website, lasting 5d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 02:36 PM UTC
We are investigating an issue with our texting provider where some users are not receiving their MFA codes when logging in.
- identified Apr 28, 2025, 07:25 PM UTC
We have identified the issue and have determined it currently only affects customers using AT&T. We are working with our texting provider on a resolution to this issue.
- monitoring Apr 29, 2025, 02:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2025, 05:42 PM UTC
This incident has been resolved.
- postmortem Apr 29, 2025, 05:50 PM UTC
We recently experienced an issue preventing some users from logging in due to a misconfiguration in our Application to Person campaign, which blocked one-time codes sent via the AT&T network. Upon identifying the problem, we promptly set up a new campaign and collaborated with our texting provider to expedite its registration. Once the new campaign was registered, we successfully migrated all multi-factor authentication text codes to this new setup, resolving the issue for all AT&T customers and ensuring that users on other carriers would not face similar problems in the future. We apologize for any inconvenience this may have caused our users and appreciate their understanding as we work to improve our services.