Otus incident
Degraded Performance Incident - Wednesday January 18th
Otus experienced a minor incident on January 18, 2023 affecting Login and Assessments, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2023, 06:58 PM UTC
We are noticing delays in logins for some users. And we are investigating the situation.
- investigating Jan 18, 2023, 07:04 PM UTC
As we are investigating the delays in logins we are also seeing delays in our Assessments.
- monitoring Jan 18, 2023, 07:20 PM UTC
We attempted a fix to address the situation and now we will continue to monitor the situation.
- monitoring Jan 18, 2023, 07:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 18, 2023, 07:26 PM UTC
We are continuing to monitor for any further issues. As many at Otus are former educators, we understand the impact when a system is unstable and we apologize for the situation today.
- monitoring Jan 18, 2023, 07:43 PM UTC
We have seen our platform performance return to normal but we are closely monitoring and are deeply apologetic for the negative impact this situation caused the students, families, and educators who use Otus.
- resolved Jan 18, 2023, 08:57 PM UTC
We are going to mark this incident as resolved. As a team, we will be reviewing the event and identifying areas for growth and improvement and we will be sharing out additional communication via our support chat.