Otus experienced a minor incident on May 30, 2023 affecting Assessments and Gradebook, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2023, 12:48 PM UTC
We are investigating performance issues some of our users reported in their Gradebook & Assessment modules.
- investigating May 30, 2023, 01:00 PM UTC
We believe we have identified the root cause of the problem impacting some users and their Gradebook & Assessment modules. We are working to implement the solution for these users. We appreciate your patience during this issue. We will continue to post updates.
- identified May 30, 2023, 01:06 PM UTC
We believe we have identified the root cause of the problem impacting some users and their Gradebook & Assessment modules. We are working to implement the solution for these users. We appreciate your patience during this issue. We will continue to post updates.
- monitoring May 30, 2023, 01:38 PM UTC
A fix has been implemented and the solution appears to be resolved for the impacted users. We are closely monitoring the situation. We appreciate everyone's patience.
- resolved May 30, 2023, 03:08 PM UTC
This incident has been resolved. We appreciate our educators, families, and students' work towards maximizing learning.