Otus incident
Assessment Analytics Performance Issue - June 13th
Otus experienced a minor incident on June 13, 2023 affecting Analytics, lasting 17h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 06:18 PM UTC
Our Assessment Analytics 2.0 feature is experiencing temporary delays in syncing data within our system. We understand the importance of real-time analytics and we apologize for any inconvenience this may cause. Our technical team is fully engaged and actively working on addressing the situation as quickly as possible. We are committed to minimizing this disruption and ensuring that you can resume your regular workflow soon. We believe in the importance of transparency and will continue to provide updates as we make progress in resolving this issue. Please check this page for the most current information. We appreciate your patience and understanding as we work through this situation.
- monitoring Jun 13, 2023, 07:01 PM UTC
We have successfully implemented a fix. The temporary delay syncing data within our system for Assessment Analytics 2.0 is being reduced and we anticipate the feature will return to real-time shortly. We will continue to monitor the situation. We appreciate your patience.
- resolved Jun 14, 2023, 11:43 AM UTC
This incident has been resolved.