Otus incident

Data Processing Delays - Specific Features Affected

Major Resolved View vendor source →

Otus experienced a major incident on July 27, 2023 affecting Assessments and Analytics and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2023, 02:21 PM UTC
Resolved
Jul 27, 2023, 05:07 PM UTC
Duration
2h 46m
Detected by Pingoru
Jul 27, 2023, 02:21 PM UTC

Affected components

AssessmentsAnalyticsPlans

Update timeline

  1. investigating Jul 27, 2023, 02:21 PM UTC

    Our data processing infrastructure is running behind which is causing a partial outage in Plans & certain features in Analytics. No data has been lost. We have identified the issue and are working to remediate it.

  2. identified Jul 27, 2023, 02:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 27, 2023, 02:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 27, 2023, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 27, 2023, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 27, 2023, 05:07 PM UTC

    This incident has been resolved.