Otto Flow experienced a notice incident on July 27, 2022, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 27, 2022, 10:51 PM UTC
TeleVet Flow experienced an incident today where one of our recently deployed features caused our servers to become overloaded with traffic. This specific feature would have allowed users to see when someone is responding to the same conversation. With most features, we deploy them and slowly roll them out to clinics to monitor for feedback, performance, and any possible technical issues. Unfortunately, during the development and release of this feature we overlooked the impact it would have on database performance, even for clinics who did not have this feature enabled. We are making improvements in our deployment and development processes to make sure this does not happen again.