Otto Flow experienced a notice incident on May 12, 2023 affecting Terminals - Physical and Payments - Virtual / Saved and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2023, 09:37 PM UTC
We are currently experiencing an issue confirming payments through Stripe. We are working on this issue. You may have issues in seeing payments show up in reports or the UI confirming a payment was received.
- investigating May 12, 2023, 09:52 PM UTC
Please continue to process payments. We have confirmed that Stripe is still capturing payment and the bank (cc) company is being charged. This affects Reporting and the UI when capturing a payment in Flow.
- investigating May 12, 2023, 10:25 PM UTC
Stripe is continuing to have issues and is working on a fix. Please continue to capture payments through terminals and the UI. The UI may still say receiving payment even though the payment has gone through.
- resolved May 12, 2023, 10:40 PM UTC
This issue has been resolved. We have updated payments and reporting. We are still working on cleaning up some additional data to make sure the last 4 digits of cards and writebacks are all processed.