Otto Flow experienced a critical incident on August 7, 2023 affecting Invoice Imports and Payment Writebacks, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Invoice ImportsPayment Writebacks
Update timeline
- investigating Aug 07, 2023, 09:41 PM UTC
Our payments partner is currently experiencing an issue that will cause invoices to not load or write back. We are working with them on getting this resolved and will provide updates as we know more. You can still continue to receive payments they will just not be written back to your PIMS.
- investigating Aug 07, 2023, 10:09 PM UTC
Our partner is continuing to investigate, we will post more updates when we have them.
- monitoring Aug 08, 2023, 12:22 AM UTC
Our partner has recovered their service and we are monitoring results.
- resolved Aug 08, 2023, 12:52 AM UTC
Things look to be back to normal