Otto Flow experienced a minor incident on October 10, 2023 affecting eVetPractice/Pulse, lasting 22h 11m. The incident has been resolved; the full update timeline is below.
Affected components
eVetPractice/Pulse
Update timeline
- identified Oct 10, 2023, 03:19 PM UTC
Our downstream partner has identified an issue with eVetPractice/Pulse. Syncs to this practice management system may be delayed till this gets resolved.
- identified Oct 10, 2023, 06:38 PM UTC
The Covetrus Pulse team has a hotfix being prepared for this. They are hoping to have it resolved before tonight's sync. Will provide further updates as we have them.
- identified Oct 11, 2023, 01:30 PM UTC
This issue has been resolved by our partner.
- resolved Oct 11, 2023, 01:31 PM UTC
This incident has been resolved.