Otto Flow incident

Elevated errors when processing payments

Minor Resolved View vendor source →

Otto Flow experienced a minor incident on October 19, 2023 affecting Terminals - Physical and Payments - Virtual / Saved, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 08:13 PM UTC
Resolved
Oct 19, 2023, 09:06 PM UTC
Duration
52m
Detected by Pingoru
Oct 19, 2023, 08:13 PM UTC

Affected components

Terminals - PhysicalPayments - Virtual / Saved

Update timeline

  1. investigating Oct 19, 2023, 08:13 PM UTC

    Our payments partner, Stripe, is reporting elevated errors when processing payments. We have seen a minimal volume of errors in payment processing and are monitoring.

  2. resolved Oct 19, 2023, 09:06 PM UTC

    This incident has been resolved.