Otto Flow incident

Elevated errors

Major Resolved View vendor source →

Otto Flow experienced a major incident on January 10, 2024 affecting Terminals - Physical and Conversations and 1 more component, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 08:34 PM UTC
Resolved
Jan 11, 2024, 01:44 AM UTC
Duration
5h 10m
Detected by Pingoru
Jan 10, 2024, 08:34 PM UTC

Affected components

Terminals - PhysicalConversationsPayments - Virtual / SavedAccount Balance ImportsInvoice ImportsPayment Writebacks

Update timeline

  1. identified Jan 10, 2024, 08:34 PM UTC

    We've identified an issue that has resulted in elevated errors with Flow. We are working to roll back the changes.

  2. monitoring Jan 10, 2024, 09:29 PM UTC

    We have implemented a fix and are monitoring.

  3. resolved Jan 11, 2024, 01:44 AM UTC

    This incident is now fully resolved.