Otto Flow incident

Errors loading invoice and account balance data

Major Resolved View vendor source →

Otto Flow experienced a major incident on January 16, 2024 affecting Account Balance Imports and Invoice Imports and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 05:20 PM UTC
Resolved
Jan 16, 2024, 06:22 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 16, 2024, 05:20 PM UTC

Affected components

Account Balance ImportsInvoice ImportsPayment Writebacks

Update timeline

  1. investigating Jan 16, 2024, 05:49 PM UTC

    We've notified our third-party partner of an issue loading invoice and account balance data and are working with them to restore functionality.

  2. monitoring Jan 16, 2024, 06:04 PM UTC

    We are seeing data loading successfully now, and are continuing to monitor.

  3. resolved Jan 16, 2024, 06:22 PM UTC

    This incident has been resolved.