Otto Flow experienced a critical incident on June 20, 2024 affecting Impromed and Avimark and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2024, 09:12 PM UTC
Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow as well as conversation write-backs being delayed or unavailable temporarily. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.
- identified Jun 20, 2024, 10:45 PM UTC
Vetdata continues to work on the issue and will provide an update in the next few hours.
- resolved Jun 21, 2024, 12:22 AM UTC
This has been resolved