OTOY had 3 outages in the last 2 years totaling 6h 4m of downtime — averaging 0.1 incidents per month.
There were 3 OTOY outages since August 29, 2024 totaling 6h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our alarms have detected an elevated level of errors in the account system (account.otoy.com), we are currently investigating the cause.
We have identified and corrected the problem.
OctaneLive is currently experiencing extremely high latency, this is causing authentication failures when starting OctaneRender. We are investigating the issue and will provide updates
We have identified a probable cause for the outage and are applying mitigations
We're observing OctaneLive latency returning to normal and are continuing to monitor recovery
All alarms have cleared, we're continuing to monitor
OctaneLive continues to operate normally, this outage will be closed out shortly.
We are currently experiencing issues with email delivery and are investigating the cause. Emails such as ORC and RNDR status updates, account information or password resets may not be sent at present.
The issue has been identified and resolved.
This incident has been resolved.