OTOY incident

OctaneLive outage

Critical Resolved View vendor source →

OTOY experienced a critical incident on October 3, 2025 affecting OctaneLive API and OctaneLive Gateway, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 05:37 PM UTC
Resolved
Oct 03, 2025, 06:34 PM UTC
Duration
57m
Detected by Pingoru
Oct 03, 2025, 05:37 PM UTC

Affected components

OctaneLive APIOctaneLive Gateway

Update timeline

  1. investigating Oct 03, 2025, 03:42 PM UTC

    OctaneLive is currently experiencing extremely high latency, this is causing authentication failures when starting OctaneRender. We are investigating the issue and will provide updates

  2. identified Oct 03, 2025, 05:36 PM UTC

    We have identified a probable cause for the outage and are applying mitigations

  3. identified Oct 03, 2025, 05:37 PM UTC

    We're observing OctaneLive latency returning to normal and are continuing to monitor recovery

  4. monitoring Oct 03, 2025, 05:41 PM UTC

    All alarms have cleared, we're continuing to monitor

  5. resolved Oct 03, 2025, 06:34 PM UTC

    OctaneLive continues to operate normally, this outage will be closed out shortly.