Orderful incident

UI not reachable and intermittent transaction failures

Major Resolved View vendor source →

Orderful experienced a major incident on December 15, 2021 affecting Trading Partner Delivery Services and UI and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:02 PM UTC
Resolved
Dec 15, 2021, 04:30 PM UTC
Duration
27m
Detected by Pingoru
Dec 15, 2021, 04:02 PM UTC

Affected components

Trading Partner Delivery ServicesUIAPI

Update timeline

  1. identified Dec 15, 2021, 04:02 PM UTC

    One of the third-party vendors is experiencing an outage which is resulting in UI not available and transactions fail intermittently. Orderful team is working closely with the vendor to resolve the issue and we'll keep the status page updated during the incident.

  2. resolved Dec 15, 2021, 04:30 PM UTC

    The incident is now resolved and all the services have been recovered to healthy state. We'll continue to monitor all the services. Please email [email protected] should you still have any issues using Orderful.