Orderful incident

Degradation of some services

Minor Resolved View vendor source →

Orderful experienced a minor incident on June 2, 2022 affecting Trading Partner Delivery Services, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2022, 07:11 PM UTC
Resolved
Jun 02, 2022, 08:39 PM UTC
Duration
1h 27m
Detected by Pingoru
Jun 02, 2022, 07:11 PM UTC

Affected components

Trading Partner Delivery Services

Update timeline

  1. investigating Jun 02, 2022, 07:11 PM UTC

    A subset of AS2 connections are experiencing degraded services resulting in delayed transmission

  2. identified Jun 02, 2022, 08:32 PM UTC

    The issue has been identified and a resolution is in place. Processing is confirmed to be improved and delay queue is resolving. Monitoring

  3. monitoring Jun 02, 2022, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2022, 08:39 PM UTC

    The issue has been resolved. All processing has caught up.