Orderful incident

Legacy AS2 connection delivery performance issues

Major Resolved View vendor source →

Orderful experienced a major incident on September 17, 2022 affecting Trading Partner Delivery Services, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2022, 12:20 AM UTC
Resolved
Sep 17, 2022, 02:21 AM UTC
Duration
2h 1m
Detected by Pingoru
Sep 17, 2022, 12:20 AM UTC

Affected components

Trading Partner Delivery Services

Update timeline

  1. investigating Sep 17, 2022, 12:20 AM UTC

    We are currently investigating transaction delivery performance issues for customers leveraging the Legacy Orderful AS2 Connection

  2. monitoring Sep 17, 2022, 01:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2022, 02:21 AM UTC

    The fix confirmed to work immediately on current traffic. All previously affected transactions have been resent.