Orderful incident

Transaction processing degredation.

Notice Resolved View vendor source →

Orderful experienced a notice incident on December 24, 2022, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2022, 07:01 AM UTC
Resolved
Dec 24, 2022, 07:10 AM UTC
Duration
8m
Detected by Pingoru
Dec 24, 2022, 07:01 AM UTC

Update timeline

  1. investigating Dec 24, 2022, 06:33 AM UTC

    We are aware of an issue causing slower than normal processing of ingested transactions. Outgoing appear unaffected.

  2. identified Dec 24, 2022, 06:43 AM UTC

    Issue found. Fix being attempted. Early results positive. Issue 70% resolved.

  3. monitoring Dec 24, 2022, 07:01 AM UTC

    All queued processing working and caught up. Monitoring for stability.

  4. resolved Dec 24, 2022, 07:10 AM UTC

    Issue has been resolved. Majority of processing was queued and completed automatically upon restoration. During the degradation window 0.003% of transactions failed and were manually reprocessed.