Orderful incident

Delayed Transaction Processing & API Errors

Notice Resolved View vendor source →

Orderful experienced a notice incident on August 3, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2023, 04:44 AM UTC
Resolved
Aug 03, 2023, 04:00 AM UTC
Duration
—
Detected by Pingoru
Aug 03, 2023, 04:44 AM UTC

Update timeline

  1. resolved Aug 03, 2023, 04:44 AM UTC

    A redis caching cluster unexpectedly failed. This caused ~172 transactions to fail processing. The cluster was restored within 15 minutes and all transactions were reprocessed. The cache is also used for some API requests so intermittent requests received 500's