Orderful experienced a major incident on October 30, 2023 affecting Trading Partner Delivery Services and UI and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Trading Partner Delivery ServicesUITransaction ValidationAPIRules Engine
Update timeline
- investigating Oct 30, 2023, 08:03 PM UTC
We are currently investigating the issue.
- identified Oct 30, 2023, 08:11 PM UTC
Issue is caused by failure of 3rd party authentication provider service. UI login in affected, integrations and transaction processing unaffected. Working with provider to restore service. We will provide more details shortly.
- resolved Oct 30, 2023, 08:26 PM UTC
Orderful UI is now Operational